How It Works

Our Free Welcome Consultation 

When you first contact us we will schedule a free welcome consultation to meet with you, find out all about your dog or other pet, and discuss your exact requirements.  Most importantly, we want to meet your dog so we can get to know and interact with them.  The welcome consultation lasts about 30 minutes, and the information we ask for will include:
  • Your pet's breed, age and state of health.
  • What your dog boarding/pet sitting requirements are, and the start and end dates.
  • Feed/supplement schedule .
  • Personality and issues, if any.
  • Your mobile or hotel number.
  • An emergency contact in the event you are unreachable. 
  • Your veterinarian's contact information.  

As you can see, our welcome consultation helps us gather everything we need.  We will keep your information on file so that we are fully ready to be of service whenever you need us, even at short notice.  Ideally we appreciate at least 24 hours notice, but in an emergency we will make every effort to accommodate you.

The Booking Procedure

After you contact us we will: 

  1. Ask you to complete and email back a client booking form.
  2. Ask you for at least one full set of keys if we are visiting you.

The Billing Procedure

Pet Sitting and Day Visits

Total pet sitting and day visit rates are estimated in advance based on the information you give us when you book.  The final amount payable may vary from this estimate depending on the actual circumstances encountered and hours worked by our sitter/boarder.

  • A non-refundable deposit of 40% of the total is payable in advance of any booking.  Payment can be made online here.
  • The pet sitter/boarder will invoice you for the remaining 60% (exclusive of any food and travel costs, which are in addition).  Please note that this balance should be paid to them directly, and not to Thames Pet Sitters.

We encourage clients to take advantage of our paperless billing and card payment options.  We can invoice you, and accept payment via Nochex, entirely online. 

See our full Booking Terms